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- without an existing ticket id (key, like MCSUPPORT-0123) in the subject you will create a new ticket.
Report an incident
Step 1: Create an Email
- Create an Email with your usual Email client (like MS Outlook or Mozilla Thunderbird)
- Set the receiver to the address servicemanagement@etas.com
- Add the summary of your request to the subject of the Email AND add the keyword [incident] to the subject.
- Add the description/details of your request into the Email´s body
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- without an existing ticket id (key, like MCSUPPORT-0123) in the subject you will create a new ticket.
- without the keyword [incident] in the subject line of the Email you will create a ticket of type request
- How to resolve, close or cancel a ticket?