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- Create an Email with your usual Email client (like MS Outlook or Mozilla Thunderbird)
- Set the receiver to the address servicemanagement@etas.com
- Add the summary of your request to the subject of the Email AND
- add the keyword [incident] to the subject
- (inclusive the brackets) OR
- add the keyword [highincident] to the subject (inclusive the brackets)
- Add the description/details of your request into the Email´s body
Note:
- the use of the keywords depends on the priority you want to raise with the incident
- use a high priority only in cases the incident has a high impact. For more details about priorities and impact check your service level agreement or this page
Step 2: Send the Email
Send the email as usual by your Email client
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