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Your ticket will be created and you will receive a notification via email with the ticket id (key, like MCSUPPORTPSID-0123) and the summary.
Note:
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If you like to comment your request (for instance to add details) than reply to the received Email and keep the ticket id (key, like MCSUPPORTPSID-0123) in the subject.
Note:
- without an existing ticket id (key, like MCSUPPORTPSID-0123) in the subject you will create a new ticket.
- without the keyword [incident] in the subject line of the Email you will create a ticket of type request
- How to resolve, close or cancel a ticket?
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