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Welcome to the RTA-Hotline


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Helpdesk

This is where support issues can be raised for investigation by the hotline. You must be logged into a valid helpdesk customer account when raising helpdesk tickets.

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Helpdesk accounts (aka customer accounts) are not the same as Jira accounts.
These do not count towards our account limit, so any number of them can be created.



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Knowledge Base

This is where the knowledge base lives. If you want to manually browse the knowledge articles this is the place to go.

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A Jira account is needed to modify these articles. But you can browse and export articles to PDF without an account.




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<link href="https://fonts.googleapis.com/css?family=Titillium+Web" rel="stylesheet">
<style>
body {
    font-family: 'Titillium Web', sans-serif !important;
    background-color: #d2d7dc !important;
}
h1 {
    background-image: linear-gradient(to right, #1E539E, #81D0F5) !important;
    background-color: #1E539E !important;
    color: white !important;
    padding: 40px !important;
    margin: -20px -20px 0 0 !important;
    font-size: 3em !important;
    border-bottom: 6px solid #e40038 !important;
}
h2 {
font-size: 2em !important;
color: #1E539E !important;
}
h2 a {
 color: #1E539E !important;
}
h2 a::before {
content: ">";
color: white;
height: 21px;
width: 21px;
background-color: #e40038;
border-radius: 50%;
display: inline-block;
font-size: 20px;
text-align: center;
line-height: 16px;
position: relative;
top: -4px;
margin-right: 8px;
}
h3 { font-size: 2em !important; color: #81D0F5 !important; }
h3 a { color: #81D0F5 !important; }
#full-height-container {
    background-color: #d2d7dc !important;
}
#likes-and-labels-container {display:none;}
#comments-section {display:none;}
.ia-splitter-left {display:none;}
#footer {display:none;}
.page-metadata {display:none;}
#main-header {display:none;}
#main {margin-top: 30px !important; margin-left: 20px !important; margin-right: 20px !important; padding: 0 !important;}
#header {display:none;}
div.columnMacro:nth-child(2) { border-left: 1px solid #1E539E;}
div.columnMacro { padding: 0 20px !important;}
.sectionColumnWrapper {
    overflow-x: visible !important;
}
</style>


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Jira

This is the entry point for support staff to process helpdesk tickets.

Confluence

This is the entry point for support staff to modify this page and create knowledge base articles.