Versions Compared

Old Version 18

changes.mady.by.user Unknown User (bua1yok)

Saved on

compared with

New Version 19

changes.mady.by.user Unknown User (bua1yok)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Section


Column
width80%


Section

Creating an account

You must have an account and be logged in to create an issue. When required, the system will prompt you to log in. If you do not have an account you can create one using the Register Here link shown below.




50

Image Modified



Section

Organizations

An Organization allows you to group colleagues in your business together, so that they can:

  • view and search the organization's requests from the My Requests page in the portal.
  • receive notifications about the organization's requests.
  • share requests within the organization. 

You can have multiple Organizations within your business (for example for multiple departments or domains).

You can request changes to your organization as shown below. See  See the 'Raising Requests' section of this guide for more information. Here  

Image Added

Here you can request to create a new Organisation, change the users, or request a list of current users.70px

Column
width50

Image Removed

Column
width




Image Modified

Section

Raising Tickets

Start by selecting your local hub, from the list shown below. Choose the relevant ticket type for your query, and fill in the fields.

column

width33
Column
width33

Column
width33



  • Log into a customer account if you have one, or sign up
  • Select the type of issue and fill in the requested fields
  • You will receive and email with the ticket ID

Image Removed

Image Removed

  • Using the search box on the support homepage knowledge base articles can be searched.
  • The same happens with the subject field when creating tickets.
  • More articles will be created as issues are raised and common solutions are found.

Image RemovedImage Removed





Section

Managing Tickets

  • You can view your current open tickets in the top right
    • Created via any method, portal or email
    • This includes any tickets shared with you from other users
Image RemovedImage Removed


  • In the ticket you can
    • Change the ticket status
    • View all responses
      • including emails and attachments
Image RemovedImage Removed





HTML
<link href="https://fonts.googleapis.com/css?family=Titillium+Web" rel="stylesheet">
<style>
body {
    font-family: 'Titillium Web', sans-serif !important;
    background-color: #d2d7dc !important;
}
h1 {
    background-image: linear-gradient(to right, #1E539E, #81D0F5) !important;
    background-color: #1E539E !important;
    color: white !important;
    padding: 40px !important;
    margin: -20px -20px 0 0 !important;
    font-size: 3em !important;
    border-bottom: 6px solid #e40038 !important;
}
h2 {
font-size: 2em !important;
color: #1E539E !important;
}
h2 a {
 color: #1E539E !important;
}
h2 a::before {
content: ">";
color: white;
height: 21px;
width: 21px;
background-color: #e40038;
border-radius: 50%;
display: inline-block;
font-size: 20px;
text-align: center;
line-height: 16px;
position: relative;
top: -4px;
margin-right: 8px;
}
h3 { font-size: 2em !important; color: #81D0F5 !important; }
h3 a { color: #81D0F5 !important; }
#full-height-container {
    background-color: #d2d7dc !important;
}
#likes-and-labels-container {display:none;}
#comments-section {display:none;}
.ia-splitter-left {display:none;}
#footer {display:none;}
.page-metadata {display:none;}
#main-header {display:none;}
#main {margin-top: 30px !important; margin-left: 20px !important; margin-right: 20px !important; padding: 0 !important;}
#header {display:none;}
div.columnMacro:nth-child(2) { border-left: 1px solid #1E539E;}
div.columnMacro { padding: 0 20px !important;}
.sectionColumnWrapper {
    overflow-x: visible !important;
}
</style>

...