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By selecting Private Request, only you and members of your organization will be able to see the request. By selecting the GM Shared Organization, members of the GM UBSW team will also be able to view your request and comment if needed.
If a request was marked as Private during the initial creation, it is still possible to share with the GM Shared Organization by going into the request ticket and clicking Share and then typing in the Shared Organization name.
Managing Tickets
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