...
After registering your account, you must submit an additional ticket to be associated with your Tier 1 Organization. The allows other members of your organization to collectively view tickets.
To submit the request to be included in your Tier 1 Organization, go to the UBSW RTA Hotline ***ADD LINK*** and select "Manage Organization"
...
As your tickets are worked on you will receive email notifications when an update has been made. You can either respond directly to the email, or click the link in the email to take you directly to the issue in the hotline.
Tier 1 Support Tickets
For UBSW Tier 1 customers, you will have the ability to choose the request visibility for the ticket you are raising.
By selecting Private Request, only you and members of your organization will be able to see the request. By selecting the GM Shared Organization, members of the GM UBSW team will also be able to view your request and comment if needed.
If a request was marked as Private during the initial creation, it is still possible to share with the GM Shared Organization by going into the request ticket and clicking Share and then typing in the Shared Organization name.
Managing Tickets
...