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RTA

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Hotline Guide


Section
Column
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RTA Hotline Europe

Portal for Customers from Europe

RTA Hotline US

Portal for Customers from North America

RTA Hotline China

Portal for Customers from China

RTA Hotline Guide

Guidance on creating and managing user accounts, organisation and issues.

Column
width20%

RTA Hotline Japan

Portal for Customers from Japan

RTA Hotline Korea

Portal for Customers from Korea

RTA Hotline India

Portal for Customers from India

80%
Section

Creating an account


You must have an account and be logged in to create an issue. When required, the system will prompt you to log in. If you do not have an account you can create one using the Register Here link on the login page.

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Section

Organizations


An Organization allows you to group colleagues in your business together, so that they can:

  • view and search the organization's requests from the My Requests page in the portal.
  • receive notifications about the organization's requests.
  • share requests within the organization. 

You can have multiple Organizations within your business (for example for multiple departments or domains).

You can request changes to your organization as shown below. See the 'Raising Requests' section of this guide for more information. 

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Here you can request to create a new Organisation, change the users, or request a list of current users.

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Section

Raising Tickets


Start by selecting your local region, from the list shown below. Choose the relevant ticket type for your query, and fill in the fields.

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Then select the appropriate ticket type.

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Finally, fill in the fields with the relevant details and create the request.

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Section

Managing Tickets


  • You can view your current open tickets in the top right
    • Created via any method, portal or email
    • This includes any tickets shared with you from other users


  • In the ticket you can
    • Change the ticket status
    • View all responses
      • including emails and attachments
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width40%
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