RTA Hotline Guide
| Section | |||||||
|---|---|---|---|---|---|---|---|
|
To allow you to get an overview of all raised tickets, responses, and states, a new support desk system has been set up.
In this system you can create a customer account to raise and view tickets via the web portal, or use email integration to follow a workflow similar to the current set-up.
This is intended as second level support, first level support should be via the hubs as the customers local contact points.
Raising Tickets - Email
- Just email RTA.Hotline@etas.com
- You will receive a reply with a copy of your request and its ticket ID.
- Any communication to the hotline, from any address, with [RH-#ID] in the subject line will automatically link to the ticket.
Raising Tickets - Portal
- Go to rta-hotline.etas.com
- Click on the helpdesk text (or the “?” blue person)
- Log into a customer account if you have one, or sign up
- Select the type of issue and fill in the requested fields
- You will receive and email with the ticket ID
Raising Tickets - Knowledge Base
- Using the search box on the support homepage knowledge base articles can be searched.
- The same happens with the subject field when creating tickets.
- More articles will be created as issues are raised and common solutions are found.
|
...
|
|
...
| HTML |
|---|
<link rel="preconnect" href="https://fonts.gstatic.com">
<link href="https://fonts.googleapis.com/css2?family=Roboto:wght@300;700&display=swap" rel="stylesheet">
<style>
body {
font-family: 'Roboto', sans-serif !important;
background-color: #5a646e !important;
}
h1 {
background-image: url('https://cdn-assets-eu.frontify.com/s3/frontify-enterprise-files-eu/eyJwYXRoIjoiYm9zY2hcL2FjY291bnRzXC81ZFwvNDAwMDQxNFwvcHJvamVjdHNcLzE1MVwvYXNzZXRzXC8xOVwvNDY0NDNcLzM2OTAzZmVhY2RlYmY5MTVmNmI1ZDMzYjNmNzkzZjJlLTE1NjgxMDY1NDEucG5nIn0:bosch:rHvI4C2Ubkbz0X1xGYLkQ2dgj-ZY1FXIc9V0Lwp7kzk?width=160') !important;
background-repeat: no-repeat;
background-position: 2% 50%;
color: #164293 !important;
padding-top: 40px;
padding-bottom: 40px;
text-align: center;
margin: -20px -20px 0 0 !important;
font-size: 3em !important;
border-top-width: 0;
border-bottom: 10px solid red;
border-left-width: 0;
border-right-width: 0;
border-image: linear-gradient(to right, #164293, #5bcaf5) 1 stretch;
}
h2 {
font-size: 2em !important;
color: white !important!;
font-weight: bold
}
#RTA-Hotline-GotoHotline, #RTA-Hotline-GotoKnowledgeBase {
-webkit-border-radius: 8px;
-moz-border-radius: 8px;
font-size: 18px !important;
border-radius: 8px;
background: #164293;
}
h2 a {
color: white !important;
display: block;
width: 100%;
}
h3 { font-size: 2em !important; color: #81D0F5 !important; }
h3 a { color: #81D0F5 !important; }
#full-height-container {
background-color: #5a646e !important;
}
p {
font-size: 14px !important;
}
#likes-and-labels-container {display:none;}
#comments-section {display:none;}
.ia-splitter-left {display:none;}
#footer {display:none;}
.page-metadata {display:none;}
#main-header {display:none;}
#main {margin-top: 20px !important; margin-left: 20px !important; margin-right: 20px !important; padding: 0 !important;}
#header {display:none;}
#header-precursor {padding-top: 10px !important;}
div.columnMacro:nth-child(2) { border-left: 1px solid #1E539E;}
div.columnMacro { padding: 0 20px !important;}
.sectionColumnWrapper {
overflow-x: visible !important;
}
.confluence-external-resource {
max-width: 100% !important;
cursor: pointer !important;
}
div.columnMacro p:nth-child(2) {
width: 70%;
margin: auto;
padding-top: 30px;
}
</style> |