Find here the information how to report a ticket for your booked solution. Use the

User Manual for ticket portal of PANTARIS Support:

• Report a defect
• Report a request
• Report an incident

for getting the needed information. 

Tips to write a ticket

Help us to process your request quickly and smoothly:

• for PANTARIS products keep your contact details up-to-date
• use English within any field of a request to get a faster response
• provide details depending on your booked service or bought product like the affected area, browser and instance or provide the project ID or name or URL
• tell us your attempts to fix it, what to do to reproduce the situation
• attach screenshots or videos,
• tell us who is affected.

This will help us to help you faster and more precise. In case of an incident/bug, it makes error identification and tracking easier.