The UBSW RTA Hotline is provided to users of the GM UBSW (Universal Basic Software), including GM and it's Tier 1s. If you are not a user of the UBSW platform then please submit your request through the standard RTA Hotline.

Creating an account

You must have an account and be logged in to create an issue. When required, the system will prompt you to log in. If you do not have an account you can create one using the Register Here link shown below.

Organizations

An Organization allows you to group colleagues in your business together, so that they can:

• view and search the organization's requests from the My Requests page in the portal.
• receive notifications about the organization's requests.
• share requests within the organization. 

You can have multiple Organizations within your business (for example for multiple departments or domains).

You can request changes to your organization as shown below. See the 'Raising Requests' section of this guide for more information. 

Here you can request to create a new Organisation, change the users, or request a list of current users.

Shared machines/accounts

The user management system may retain your session after logging out. It is therefore advised you do not use this system from a shared machine/account.

Raising Tickets

Start by selecting your local region, from the list shown below. Choose the relevant ticket type for your query, and fill in the fields.

Then select the appropriate ticket type.

Finally, fill in the fields with the relevant details and create the request.

Managing Tickets

• You can view your current open tickets in the top right
  • Created via any method, portal or email
  • This includes any tickets shared with you from other users

• In the ticket you can
  • Change the ticket status
  • View all responses
    • including emails and attachments