RTA Knowledge Base

Creating an account

You must have an account and be logged in to create an issue in the RTA Hotline Portal. When required, the system will prompt you to log in.

If you do not have an account you can create one using the Register here link on this page shown below.

Shared machines/accounts

The user management system may retain your session after logging out. It is therefore advised you do not use this system from a shared machine/account.

Raising Tickets

Start by selecting your local region, from the list shown below. 

Choose the relevant ticket type for your query.

Finally, fill in the fields with the relevant details and create the request. Note that different types of requests may prompt with different fields.

Managing Tickets

  • You can view your current open tickets in the top right of a portal page

 

    • The tickets shown can be created via any method (portal or email).
    • This also includes any tickets shared with you from other users
  • In the ticket you can
    • Change the ticket status
    • View all responses
      • including emails and attachments

Organizations

An Organization allows you to group colleagues in your business together, so that they can:

  • view and search the organization's requests from the My Requests page in the portal.
  • receive notifications about the organization's requests.
  • share requests within the organization. 

You can have multiple Organizations within your business (for example for multiple departments or domains).

You can request changes to your organization as shown below. Start by raising a request in the RTA Hotline Organisation Management portal https://rtahotline.etas.com/jira/servicedesk/customer/portal/21

See the 'Raising Requests' section of this guide for more information. 

Here you can request to create a new Organisation, change the users, or request a list of current users.