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Welcome to the RTA-Hotline

Helpdesk

This is where support issues can be raised for investigation by the hotline.

Note

Helpdesk accounts (aka customer accounts) are not the same as Jira accounts, so a new one might need creating.
These do not count towards our account limit, so there are no limits on creation.

Confluence

This is where the knowledge base lives. If you want to manually browse the knowledge articles this is the place to go.

Jira

This is the entry point for support staff to process helpdesk tickets.




      





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