Welcome to the RTA-Hotline
Helpdesk
This is where support issues can be raised for investigation by the hotline.
Note
Helpdesk accounts (aka customer accounts) are not the same as Jira accounts, so a new one might need creating.
These do not count towards our account limit, so there are no limits on creation.
These do not count towards our account limit, so there are no limits on creation.
Knowledge Base
This is where the knowledge base lives. If you want to manually browse the knowledge articles this is the place to go.
Jira & Confluence
This is the entry point for support staff to process helpdesk tickets.