Welcome to the RTA-Hotline
Helpdesk
This is where support issues can be raised for investigation by the hotline. You must be logged into a valid helpdesk customer account when raising helpdesk tickets.
Knowledge Base
This is where the knowledge base lives. If you want to manually browse the knowledge articles this is the place to go.
Jira
This is the entry point for support staff to process helpdesk tickets.
Confluence
This is the entry point for support staff to maintain the Knowledge Base.