Find here the information how to report a ticket for your booked solution. Use the
User Manual for ticket portal of PANTARIS Support:
for getting the needed information.
Tips to write a ticket
Help us to process your request quickly and smoothly:
- for PANTARIS products keep your contact details up-to-date
- use English within any field of a request to get a faster response
- provide details depending on your booked service or bought product like the affected area, browser and instance or provide the project ID or name or URL
- tell us your attempts to fix it, what to do to reproduce the situation
- attach screenshots or videos,
- tell us who is affected.
This will help us to help you faster and more precise. In case of an incident/bug, it makes error identification and tracking easier.